Refund Policy

HomeRefund Policy

Introduction

At Yatnam Technologies Private Limited, customer satisfaction is our top priority. We strive to ensure that our products and services meet your expectations. However, if you are not completely satisfied with your purchase, we offer a refund policy for the following services:

Services Covered

Our Refund Policy applies to our services related to web development, including E-Commerce, Content Management Systems, Responsive Web Design, and Additional Services.

Eligibility for Refunds

To be eligible for a refund, please note the following conditions:

  1. Service Not RenderedIf the service has not been started or rendered within the agreed timeframe, you are eligible for a full refund.
  2. Service CancellationIf you wish to cancel the service, please contact us within 14 days of purchase.
  3. Defective ProductsFor themes, plugins, extensions, and custom modules, if the product is found to be defective or not as described, you may request a refund within 14 days of purchase.

Non-Refundable Services

Certain services are non-refundable, including:

  • Completed custom development projects.
  • Services rendered and accepted as complete.
  • E-mail newsletter services that have already been sent.
  • Cloud Hosting and AWS services after usage.

Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to mail@yatnam.com with your order details and the reason for the refund request.
  2. Review Our team will review your request and may contact you for additional information.
  3. Approval If your request is approved, we will process the refund within 7-10 working days.

Refund Timeline

Once approved, the refund will be credited back to your original method of payment. Please allow 7-10 working days for the refund to be processed and deposited into your bank account. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Contact Us

If you have any questions about our Refund Policy, please contact us at the address mentioned in the contact us page.

By purchasing our products and services, you agree to this Refund Policy.